Information Technologies


Our Information Systems Policy

Çelebi Ground Handling undertakes significant investment in information technology infrastructure in order to increase operational productivity and service quality. The mission of the Çelebi Ground Handling Data Processing Department is defined as being "a technological service provider for all internal and external customers". In keeping with this mission, the department is responsible for installing hardware and software, making it available for use, and ensuring that it operates reliably and at the desired speed 24 hours a day / 7 days a week.

Information Systems Department Activities


Projects aimed at meeting the company's information technology needs are analyzed together with the departments concerned. After technological analysis has been performed (what packages are usable, what infrastructure is needed, what other companies have implemented similar projects, discussions, and cost analysis etc) a presentation is made to the department concerned. After a decision is made to undertake a project, a project manager is appointed who is responsible for working with the project team created by the department for the duration of the project.

A simplified version of Project Management Institute methodology is generally adhered to in the conduct of projects.


Corporate Resource Planning System: As a publicly traded company, all of Çelebi Ground Handling's financial, legal, and personnel data management and reporting functions are handled by an SAP system. This system has been in use at the company since 1999 and is one of the first of its kind in Turkey. The system is used by all ÇGH stations.

Ground Handling Services Management System: This system has been specially designed to meet the specific needs of companies that provide ground handling services. The system incorporates integrated modules for:

• Flight Information

• Service and Operations Management

• Invoice Management

• Quality Management

Developed in-house by Çelebi to meet the needs of the company and all its customers in the most productive way possible, companies active in similar business lines in other countries have expressed an interest in this system.

Resource Planning and Real-Time Operational Control System: This system is a major investment that allows all operations to be planned, coordinated, supervised, and controlled in a real-time environment.

Cargo & Warehouse Management System: This is the first program in Turkey incorporating both warehouse and cargo handling services on the same platform. It provides real-time, centralized information about all stages of the movement of cargoes from their admission into a warehouse to their loading aboard an aircraft and from their unloading to their delivery to a recipient.

Customer Relationship Management (CRM) System: This system has been designed to increase business management effectiveness and customer satisfaction by providing a competent modeling and application infrastructure and encouraging the development of corporate wisdom.

System Infrastructure

Çelebi Ground Handling is a company that is committed to providing uninterrupted, high-quality service to customers at all 21 of its stations. Every station in the "major station" group has its own domain structure. Smaller stations by contrast operate within a workgroup structure.

Files in the ÇGH system are held by shared hosts. Under the File Server project the files of all users are maintained on the file server, which permits centralized backup by the system.

Due to the growing number of system users and to overhead costs, thin client technology is employed.

Lotus Domino is used as the messaging service in the ÇGH system. Senior managers are able to access their e-mails when they are away from the company using BlackBerry units.

Network Infrastructure

ÇGH offices located at 21 different airports all over the country are connected to each other via a wide area network (WAN) infrastructure. There are frame relay backup lines that ensure data communication is maintained if the main lines are ever interrupted.

Our local area network (LAN) infrastructure consists of manageable new-technology switches. Other smaller offices at airports remote from the headquarters office exchange data over fiber optic or SDSL connections depending on the number of PC units they have.

VoIP communication is provided among our eight major stations over a number of channels by means of voice gateways on our own WAN. Whenever the number of VoIP channels is insufficient, more economical telephone access is used instead for long distance communication.